How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Big Church Day Out
Can I reserve a camping pitch for my group?
Are under 18’s allowed to camp without a parent/guardian?
What is included in my camping ticket?
What time can I arrive to the Big Church Day Out campsite?
Can I park next to my tent at the Big Church Day Out?
See all 26 articles
Can I pass my ticket on to someone else if I am unable to attend?
Does my Big Church Day Out event ticket include a camping ticket?
Why is there a service charge added on to tickets?
Are you able to give me a discount?
How do I access my e-tickets?
See all 10 articles
What is Group Plus?
My Group members are concerned about booking their tickets due to the Group price not yet being lowered, what should I do?
Do all of my Group members have to book the same ticket in order to benefit from the Group discount?
When will my payment be taken on Group Plus?
Do I have to put in my card details as a Group Leader?
See all 12 articles
What time can I arrive to Big Church Day Out?
Am I allowed to leave the site during the Big Church Day Out?
Can I buy food at the Big Church Day Out?
Where can I get a map of the Big Church Day Out?
Can I bring a gazebo into the arena?
See all 25 articles
How do I get to Big Church Day Out?
Will I need to pay for parking at the Big Church Day Out?
Will there be a specific drop-off point?
Will there be a shuttle bus?
Can I get a discounted carers ticket?
How do I purchase my carer ticket on Group Plus?
Do I have to queue to get into the event?
Big Church Team
What skills do I need to be on the Big Church Team?
How do I apply to be on the Big Church Team?
I applied last year, do I need to fill in another form to be on the Big Church Team?
You are asking to take my card details, do I have to pay to be on Team?
When do I need to be available and when am I required to arrive if I'm on the Big Church Team?
See all 35 articles
Glamping + Rent A Tents
If I am purchasing a Rent-A-Tent/Glamping tent do I have to purchase a camping ticket as well?
I'm Glamping, can my friends camp with me in their own tent?
I'm Glamping or in a Rent-a-Tent, can I put up a small tent or gazebo?
What is included in the Glamping kitchen tent?
Is the price of a glamping ticket per tent or per person?
Who is BCYouth aimed at?
What are the dates for BCYouth?
What are the timings for BCYouth?
What are the arrival details?
When can I see the full programme and who is involved?
See all 8 articles
Do I have to book my BCDO tickets before I book my BCYouth tickets?
I am bringing ten or more people with me. What is the best and cheapest way to book?
Do I need to pay for my booking straight away?
I don't have all my group's details, can I save my order and update at a later date?
I am booking myself in to join a youth group but can't see their name on the drop-down list, what shall I do?
Am I allowed to bring a gazebo in the BCYouth Campsite?
What should we do for catering?
What am I allowed to cook on?
I don't have any camping equipment, can I hire from you?
Can I bring a caravan/campervan into the BCYouth Campsite?
See all 15 articles
What is your safeguarding policy?
What happens if I lose my young person or a child on-site?
Is there Wifi on Site?
How do I get involved with the Team?
Can I charge my phone?
Are the activities at BCDO included in the price of the ticket?