In the past we've had nearly 80 people per year not turning up to take their place on team or cancelling at the last minute. This cost us £4,500 each year and caused a lot of problems on-site, with other team members having to work longer hours to fill in the gaps. The Big Church Day Out is a charity and doesn’t make a profit so this was a huge loss that we want to work to eradicate. We also want to be fair to other team members and not have to ask them to cover for people who have let us down.
In 2017, 2018 and 2019 we introduced the card policy and only had around 5 no shows each year! This not only made the event run smoother but also meant people could have a really enjoyable experience being on Team.
So again, this year we’re asking everyone to give their card details in order to secure their place on team. Nothing will be charged to your card unless you either don’t show for the event, cancel at the last minute (without good reason such as illness or family bereavement) or choose to not complete your shifts. Obviously, we understand that circumstances do change so if you do choose to cancel your place you won’t be charged, unless you cancel within a month of the date you are due to serve, at which point you’ll be charged 25% of a gate price adult weekend ticket. If you cancel within two weeks of the date you’re due to serve you will be charged 50% of a gate price adult weekend ticket and if you cancel the week of the event or do not complete all your shifts on-site, then you’ll be charged the gate price of an adult weekend ticket which is £70.
We will warn you before we charge your card and you will NOT be charged anything when you apply to be on team with us. Card details will be held securely by the card company and can’t be accessed by our team.
If you have any queries, then please contact us.