FAQ

Group Plus

What is Group Plus?
We know how hard Group Leaders work to get their groups to Big Church Day Out. Keeping a track of who you’ve invited and what they’ve ordered, chasing p...
Tue, 28 Mar, 2017 at 12:35 PM
Can I amend/cancel my order through Group Plus?
Yes, you are able to cancel and amend your order. To do this you will need to login to your account and click on 'Recent Orders' then scroll down ...
Mon, 22 May, 2017 at 2:01 PM
My group members are concerned about booking their tickets due to the Group price not yet being lowered, what should I do?
We understand that at first, the ticket prices may be daunting to some group members. However the more people that book their tickets the more the price...
Thu, 3 Nov, 2016 at 4:49 PM
Do all of my Group members have to book the same ticket in order to benefit from the group discount?
Your group members do not have to all purchase the same ticket, you can have a mixture of tickets.    Note: Under 5’s are not accounted for within...
Thu, 3 Nov, 2016 at 4:49 PM
My Group Plus group has closed, is there anyway I can re-open or add anyone to my booking?
Unfortunately, once your Group Plus group has closed, you are unable to add or re-open your group. However individuals can still purchase tickets on the ...
Thu, 3 Nov, 2016 at 4:51 PM
My card keeps getting declined what should I do?
First of all, sorry that you are having trouble with your card payment. We suggest that you check that the billing address is linked to the card your ...
Thu, 3 Nov, 2016 at 4:52 PM
When will my payment be taken on Group Plus?
Your payment will be taken at midnight on the date your group closes. Therefore as your group grows- your price will automatically drop. You ...
Thu, 10 Nov, 2016 at 3:21 PM
Do I have to put in my card details as a group leader?
Until now, if a member of your group has their card declined when payments are taken on your group closing date, your card details are used to pay for thei...
Wed, 22 Mar, 2017 at 5:18 PM
What happens to my group if I don't reach 14 people?
If the number of members within a Group Plus group does not reach the minimum of 14 (the first group price discount) then each member of the group will be ch...
Wed, 22 Mar, 2017 at 5:15 PM
How do I invite people to my group?
Group Plus will generate a unique link that you will be able to share from your own email or social media accounts with those you wish to invite to your grou...
Wed, 22 Mar, 2017 at 5:19 PM