FAQ

Tickets

I’ve purchased my tickets, when will they arrive?
Please log in to your Big Church Day Out account to access your e-tickets. Bring the e-tickets along with you to the event and you will be able to exchang...
Thu, 10 Aug, 2017 at 12:38 PM
Can I pass my ticket on to someone else?
Feel free to pass on your ticket to someone else, the name on the ticket doesn't affect its use.
Thu, 10 Aug, 2017 at 12:41 PM
Does my Big Church Day Out event ticket include a camping ticket?
You’ll need to purchase a camping ticket in addition to your Big Church Day Out event ticket. The camping ticket covers the cost of a pitch for camping but...
Thu, 10 Aug, 2017 at 12:44 PM
Why is there a service charge added on to tickets?
All Big Church Day Out ticket prices have been substantially discounted from the prices that would need to be charged if the event were to break even....
Thu, 10 Aug, 2017 at 2:13 PM
Are you able to give me a discount?
All Big Church Day Out tickets are hugely discounted so unfortunately we're not able to discount tickets further on an individual basis. We choose to m...
Thu, 10 Aug, 2017 at 2:19 PM
I can’t find my e-tickets!
Do not worry! All you need to do is log into the Big Church Day Out account you created when you ordered the tickets and you should be able to see them an...
Thu, 10 Aug, 2017 at 2:20 PM
I’m not able to come to Big Church Day Out anymore, am I able to get a refund?
We’re sorry that you’re unable to come to BCDO – we’ll miss you!! Unfortunately, as stated on our ticketing Terms & Conditions, we’re not able t...
Mon, 14 Aug, 2017 at 10:31 AM
I have a question about my ticket, who do I contact?
Please email info@bigchurchdayout.com to talk to one of our team.
Tue, 8 Aug, 2017 at 10:27 AM
If I am purchasing a Rent-A-Tent/Glamping tent do I have to purchase a camping ticket as well?
The cost of the Rent-a-Tent and Glamping includes access to the Rent-A-Tent and Glamping areas, therefore you do not need to buy a camping ticket as well.  ...
Tue, 8 Aug, 2017 at 10:28 AM
My e-ticket isn’t printing correctly!
Sometimes printing directly from the internet can mean e-tickets print out a bit funny. If you try downloading your e-ticket and then printing it, the probl...
Thu, 10 Aug, 2017 at 2:54 PM