FAQ

Tickets

I’ve purchased my tickets, when will they arrive?
Please log in to your Big Church Day Out account to access your e-tickets. Bring them along with you to the event and you will be able to exchange them fo...
Tue, 14 Mar, 2017 at 9:54 AM
Can I pass my ticket on to someone else?
Feel free to pass on your ticket to someone else - the name on the ticket doesn't affect its use.
Thu, 3 Nov, 2016 at 12:24 PM
Does my Big Church Day Out ticket include a camping ticket?
You’ll need to purchase a camping ticket in addition to your Big Church Day Out event ticket. The additional camping ticket provides you with a pitch ...
Thu, 3 Nov, 2016 at 12:25 PM
Why is there a service charge added on to tickets?
All Big Church Day Out ticket prices have been substantially discounted from the prices that would need to be charged if the event were to break even. Thi...
Mon, 6 Mar, 2017 at 11:24 AM
Are you able to give me a discount?
We are sorry to say the Big Church Day Out does not operate a discounted ticket as all our ticket prices have already been hugely discounted. We choose to m...
Wed, 24 May, 2017 at 9:43 AM
I can’t find my e-tickets!
Please log into the Big Church Day Out account you created when you ordered the tickets and you should be able to see them and download them from there....
Thu, 3 Nov, 2016 at 12:29 PM
I’m not able to come to Big Church Day Out anymore, am I able to get a refund?
We’re so sorry that you’re unable to come to BCDO – we’ll miss you!! Unfortunately, as stated on our Ticketing Terms & Conditions, we’re...
Thu, 3 Nov, 2016 at 12:31 PM
I have a question about my ticket, who do I contact?
Please email info@bigchurchdayout.com to talk to one of our team.
Thu, 3 Nov, 2016 at 12:32 PM
If I am purchasing a Rent-A-Tent/Glamping tent do I have to purchase a camping ticket as well?
The cost of the Rent-a-Tent and Glamping includes access to the Rent-A-Tent and Glamping areas, therefore you do not need to buy a camping ticket as well.  ...
Thu, 5 Jan, 2017 at 11:42 AM
My e-ticket isn’t printing correctly!
Due to differences in web browsers, some customers will be unable to print their e-ticket directly from the internet, and so it is advisable that all custom...
Thu, 2 Feb, 2017 at 4:12 PM